Shipping policy

Order Processing

• All items are handmade and carefully prepared before shipment.
• Orders are processed within [1–3 business days].
• Orders are not processed on weekends or holidays.

Shipping Times

• Standard shipping: [3–7 business days]
• Delivery times are estimates and not guaranteed.

Shipping Rates

• Shipping costs are calculated at checkout.
  

Order Tracking

• Tracking information will be emailed once your order ship.                

Custom & Handmade Items

• Because products are handmade, slight variations in color, placement, and appearance may occur.
• These variations make each item unique and are not considered defects.

Damaged Orders

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

Incorrect Addresses

• Customers are responsible for providing accurate shipping information.
• Orders returned due to an incorrect address may require additional shipping charges.

Lost or Delayed Packages

• Once a package has been handed to the carrier, delivery delays are outside our control.
• Contact us at [snbrstbyleilas@gmail.com] if you experience delivery issues.