Frequently asked questions
Do vou accept custom orders?
Yes! We offer personalized tumblers with names, colors, themes, and custom design options. Browse our Personalized Tumblers collection or submit a custom order request.
How long does processing take?
Because each tumbler is handmade, orders are typically processed within 3-7 business days before shipping.
What if my order arrives damaged?
Please contact us within 48 hours of delivery and include photos of the item and packaging so we can assist you.
Do you offer gift cards?
Yes! Gift cards are available and make a perfect gift for birthdays, holidays, and special occasions.
Can I return or exchange my order?
Due to the handmade and personalized nature of our products, returns and exchanges are generally not accepted unless there is an issue with your order.